​

www.golfbuyback.com is owned and operated by Crowdserve Ltd.

 

Crowdserve Ltd (“we”, “our”, “us”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.golfbuyback.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website golfbuyback.com, use our ecommerce services, and interact with our buyback solution.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when first visiting our website.

 

Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

 

“Account”

means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used Our Site are set out in Part 14, below; and

[“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]

 

Information About us

Our Site is owned and operated by Crowdserve Ltd, a Limited company registered in England under company number 13278753

Registered Address: 12 Victoria Road, KT6 4JZ Surbiton, United Kingdom

VAT number:

 

What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

​

1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.

3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.

5. The right to restrict (i.e. prevent) the processing of your personal data.

6. The right to object to us using your personal data for a particular purpose or purposes.

7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

9. Rights relating to automated decision-making and profiling. [we do not use your personal data in this way.]

​

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

​

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. we would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.

 

What Data Do We Collect and How?

We may collect and process the following data about you:

​

1. Personal Identification Information: Name, email address, postal address, phone number, and other contact details.

2. Account Information: Username, password, and other credentials for accessing the members area.

3. Order Information: Details about the products you sell to us, including shipping and payment address.

4. Payment Information: Bank account details, Paypal email adddress and other financial data.

5. Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and the time and date of your visits.

6. Communication Data: Records of your correspondence with us, including emails and chat messages.

 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email / telephone / text message / by post with information, news, and offers relating to our services and products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

 

How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. We use the information we collect for the following purposes:

 

1. To Provide Services: Processing your orders, managing your account, and providing customer support.

2. To Improve Our Website: Analyzing how you use our site to enhance the user experience.

3. To Communicate: Sending order confirmations, updates, and promotional materials, with your consent.

4. To Protect Our Business: Preventing fraud, enforcing our terms and conditions, and protecting our rights and property.

 

Sharing Your Information

In the course of executing our business with you, we may be required to pass your data to third parties. This could include:

​

1. Service Providers: Companies that assist us in providing our services, such as payment processors, shipping companies, software providers.

2. Legal Requirements: If required by law or to protect our rights, we may disclose your information to authorities.

3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

 

Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security.

 

Your Rights

You have the following rights regarding your personal information

 

1. Access: You can request a copy of the information we hold about you.

2. Correction: You can ask us to correct any inaccuracies in your data.

3. Deletion: You can request that we delete your personal information, subject to certain conditions.

4. Opt-Out: You can opt-out of receiving promotional emails from us.

 

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. The maximum period we will currently retain data is 7 years.

 

How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.

 

How Can I Control My Personal Data?

In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details where you choose to opt in to such communications.

 

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

​

All subject access requests should be made in writing and sent to:  

cs@golfbuyback.com

​

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

​

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of Our progress.

 

Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may affect your ability to use certain features of our site.

 

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. It is your responsibility to review this policy periodically.

 

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: cs@golfbuyback.com